QUESTIONS ITIL-4-FOUNDATION EXAM & ITIL-4-FOUNDATION EXAM OUTLINE

Questions ITIL-4-Foundation Exam & ITIL-4-Foundation Exam Outline

Questions ITIL-4-Foundation Exam & ITIL-4-Foundation Exam Outline

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ITIL-4-Foundation Exam Outline | ITIL-4-Foundation Dump Check

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ITIL 4 Foundation Exam Sample Questions (Q483-Q488):

NEW QUESTION # 483
Which of the following statements about 'outcomes' is TRUE?

  • A. Outcomes provide assurance to stakeholders regarding the performance of a service
  • B. An outcome depends on at least one output to deliver a result
  • C. The delivery of products to a stakeholder is enabled by outcomes
  • D. The level of expenses regarding a technology for a service is defined by an outcome

Answer: B

Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. Reference: ITIL Foundation - ITIL 4 Edition, page 3; ITIL 4 - A Pocket Guide, page 13.


NEW QUESTION # 484
Which is a purpose of release management?

  • A. To handle user-initiated service requests
  • B. To make new and changed services available for use
  • C. To move hardware and software to live environments
  • D. To protect the organization's information

Answer: B


NEW QUESTION # 485
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

  • A. Problem management
  • B. Service configuration management
  • C. Information security management
  • D. Change enablement

Answer: C


NEW QUESTION # 486
Which action is performed by a service provider?

  • A. Receiving of the agreed goods
  • B. Ensuring access to agreed resources
  • C. Authorizing budget for service consumption
  • D. Requesting required service actions

Answer: D

Explanation:
Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts


NEW QUESTION # 487
What is an IT asset?

  • A. Any financially valuable component that can contribute to delivery of an IT product or service
  • B. A request from a user mat initiates a service action
  • C. Any component that needs to be managed in order to deliver a service
  • D. The removal of anything that could have a direct or indirect effect on services

Answer: A


NEW QUESTION # 488
......

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